Refund and Return Policy

Section 1: 30 Days

1. Inks, Printing Supplies (Consumables), and Regular Supplies

Items must be returned in New Condition, Unused, and Unopened for a refund or store credit within 30 days from the date of purchase (shipping is non-refundable). The customer is responsible for return shipping costs and all items need to be in the original package.

Damage or Lost Packages
 - The customer needs to contact the carrier immediately, open a claim if necessary with them, and contact Kingdom DTF in the first 24 hours. Some packages and high-value products have extra insurance and will be activated with our 3rd party company when needed. We will not take any decision (or give a refund if applicable) until the carrier and the 3rd party company finish their investigations and reports. The process for investigations can take 30 days or more.

Excluded Bundle Items
 -  Inks, printing supplies (consumables), and regular supplies that come in bundles with a printer or machine are excluded and can not be refunded, returned, or covered. Also, if purchased with a loan, payment installments, or gift cards are excluded and can not be refunded, returned, or covered.

2. Parts and Accessories

Items must be returned in New Condition, Unused, and Unopened for a refund or store credit within 30 days from the date of purchase (shipping is non-refundable). The customer is responsible for return shipping costs and all items need to be in the original package. 

Damage or Lost Packages
 - The customer needs to contact the carrier immediately, open a claim if necessary with them, and contact Kingdom DTF in the first 24 hours. Some packages and high-value products have extra insurance and will be activated with our 3rd party company when needed. We will not take any decision (or give a refund if applicable) until the carrier and the 3rd party company finish their investigations and reports. The process for investigations can take 30 days or more.

Excluded Items
 - Printheads, Dampers, Cartridges, Ciss System, and Ink Tank are excluded and can not be refunded, returned, or covered. Also, if purchased with a loan, payment installments, or gift cards are excluded and can not be refunded, returned, or covered.

Section 2: Final Sales, Non-Refundable and Non-Returnable Items

1. Printers and Equipment

No refunds, No returns, or Exchanges on any Regular Printers, DTF Printers, DTG Printers, UV Printers, DIY Printers that are converted / custom / modified / built-to-order (no matter the conditions of the printers or machines, this includes New, Pre-owned, Refurbished, Non-working or For Parts). Also include Dryers or Ovens, Heat Presses, Laser Printers, Vinyl Cutters, Garment Printers, Printheads, Dampers, Ciss systems, and Ink Tanks. All Sales are final.

For Limited Warranty on Industrial Printers, Partners brand and Customer Responsibilities click H E R E

2. Printheads and Other Parts

No refunds, No returns, or Exchanges on any Printheads (that included New Condition, Unused, Unopened, or that have touched the ink). Also, Dampers, Cartridges, Ciss System, Ink Tank, and Capping Station (Ink Station) are excluded and can not be refunded, returned, or covered. All Sales are final.

3. Software and Downloads

No refunds, No returns, or Exchanges on software (that included activation codes or USB key dongle), downloadable products, gift cards, guides, or video tutorials. All Sales are final.

4. Gift Cards 

No refunds, No returns, or Exchanges on gift cards or Items (products) were purchased with gift cards. All Sales are final.

Section 3: Cancellations and Refund Orders

1. Processing Fee

 - Regular Cancellations: 5% + $1.00 fee applies to the total amount for any regular canceled orders or refunded orders for the processing fee (the processing fee is non-refundable). Switching any items for one that costs less and that has already been processed, will generate a refund fee for the difference between does items.

 - Loan and Installment Cancellations: 10% fee applies to the total amount for any Affirm Loan or Shop Pay Installment canceled orders for the processing fee (the processing fee is non-refundable).

Kingdom DTF reserves the right to cancel any order due to non-payment, fraud, false information, or attempted theft.

Have Questions?

For questions or any concerns about policies, please contact us at info@kingdomdtf.com

Section 1: Limited Warranty Terms for Professional Printers

The Knight™ Series (Knight 12™, Knight 17™ and Knight 24™)

The limited warranty on 2, 3 and 4 head printers is for 3 months from the date of purchase. The manufacturer can be issued a replacement on some parts that will be covered in the limited warranty. Manufacturer technicians can assist by chat or video chat to help replace a part and troubleshoot during the 3 months. Once the limited warranty ends, the customer is responsible for any troubleshooting or parts costs. Customers may self-install warranty parts or use their own technicians, but Kingdom DTF is not responsible for damages caused during self-repair.

WHAT IS COVERED

1. The limited warranty will cover parts like the mainboard, power board, and power card are covered. A replacement part will be issued only 1 time during the 3 months. Once a replacement part has been issued before or during the 3 months, the limited warranty is considered completed.

All defective parts replaced under the limited warranty must be shipped back to Kingdom DTF in Davenport, FL at the customer expense within 15 business days.

WHAT IS NOT COVERED

2. The limited warranty will not cover components that come in contact with the inks, this includes the ink system, print heads, capping station (ink station), dampers, ink pump, ink tank, ink mixer, ink lines and power pump are not covered. Also, consumable parts like CR motor, encoder strip, belt, decoder, sensors, wiper, print head cables, or fans are not covered.

Section 2: Limited Warranty Terms for Panda Printers and Machines

Panda DTF Printer

The limited warranty on Panda DTF Printer is for 36 months directly with the manufacturer. Customer will need to contact manufacturer for any limited warranty and manufacturer technicians can assist by chat or video chat to help replace a part and troubleshoot. Once the limited warranty ends, the customer is responsible for any troubleshooting or parts costs. Customers may self-install warranty parts or use their own technicians, but Kingdom DTF is not responsible for damages caused during self-repair or any warranty.

WHAT IS COVERED

1. The limited warranty will cover most parts like the mainboard, power board, CR motor and other motors, encoder strip, belt, sensors, wiper, or print head cables and other cables are covered. All warranty is direct with manufacturer.

All defective parts replaced under the limited warranty must be shipped back to Kingdom DTF in Davenport, FL at the customer expense within 15 business days.

WHAT IS NOT COVERED

2. The limited warranty will not cover components that come in contact with the inks, this includes the ink system, print head, capping station (ink station), dampers, ink pump, ink tank, ink mixer, ink lines and power pump are not covered.

Section 3: Limited Warranty Terms for Digitech Printers and Machines

King DTF Printer

The limited warranty on King DTF Printer is for 12 months from the date of purchase. The manufacturer can be issued a replacement on most parts that will be covered in the limited warranty. Manufacturer technicians can assist by chat or video chat to help replace a part and troubleshoot during the 12 months. Once the limited warranty ends, the customer is responsible for any troubleshooting or parts costs. Customers may self-install warranty parts or use their own technicians, but Kingdom DTF is not responsible for damages caused during self-repair.

WHAT IS COVERED

1. The limited warranty will cover most parts like the mainboard, power board, CR motor and other motors, encoder strip, belt, sensors, wiper, or print head cables and other cables are covered. A replacement part will be issued only 1 time during the 12 months. Once a replacement part has been issued before or during the 12 months, the limited warranty is considered completed. REPLACEMENT PARTS DON’T HAVE A COST TO YOU, BUT THE CUSTOMER NEEDS TO PAY FOR SHIPPING COSTS TO GET THE REPLACEMENT PARTS FROM DIGITECH.

All defective parts replaced under the limited warranty must be shipped back to Kingdom DTF in Davenport, FL at the customer expense within 15 business days.

WHAT IS NOT COVERED

2. The limited warranty will not cover components that come in contact with the inks, this includes the ink system, print head, capping station (ink station), dampers, ink pump, ink tank, ink mixer, ink lines and power pump are not covered.

Section 4: Additional Limited Warranty Terms

1. The Limited Warranty and Support are valid for the original purchaser only and are non-transferable.

2. The limited warranty will not cover physical, cosmetics, or shipping damage by the carrier. In that case, is the customer's responsibility to open a direct claim with the carrier company to report any damages.

3. The limited warranty will not cover damage caused by disasters, such as fire, flood, lightning, improper electrical current, software problems, or interaction with non-Kingdom DTF brand or products.

4. The limited warranty will not cover damage caused by improper installation, failure to follow the proper instructions, performing preventive maintenance, improper or abnormal use, misuse, neglect, or accident including but not limited to improper storage or transporting the product without the proper preparation and packaging, unauthorized adjustments, modifications or addition of accessories, normal wear and tear or external causes such as accidents or other actions or events beyond our reasonable control.

5. The limited warranty is VOID if the product has been altered or modified in any way, including but not limited to attempted repairs without prior authorization from Kingdom DTF or the use of unauthorized parts.

6. The Defective on Arrival (DOA) period is 10 days starting the date customer receives the shipment. If the product you purchased arrives with missing parts or non-working parts that are not covered by the limited warranty, we will cover the replacement part and shipping cost to send the part/s you need. After 10 days, the customer is responsible for any part and shipping costs.

7. Printers that have been converted (including diy printers) to DTF and are not DTF Printers from the manufacturer or maker are not covered by the limited warranty or any warranty unless specified.

Section 5: Customer Responsibilities and Maintenance

Your printer or machine is your partner and is important to use the correct volt, and accessories and do maintenance to keep running smooth. Most of the printers or machines are imported and the default volt is 220V (unless specified as 110V by the seller or manufacturer on the sticker). Before connecting the printer or machine, is important to check these things.

POWER

1. Verify the printer or machine you purchased is 220V or 110V. Generally, there is a sticker where the power cord connects that said what volt is required. If don’t have that type of sticker, please ask your seller or manufacturer what volt is the printer or machine. If the printer or machine is the default 220V, you can give power to your printer or machine in two ways in the USA.

- 1a.  By a 220V connection

This outlet generally is the one that gives power to an electric stove or dryer. Also, can be a regular outlet that has been prepared with 220V, which you can use.

- 1b.  By a converter

You need a Converter Step Up from 110V to 220V. This will give the proper power to the printer or machine, you just connect the printer on the front of the converter to 220V and set the back of the converter to 110V that will be connected to your wall outlet (power coming out from the wall outlet).

-- Desktop printers usually need a converter of  300 Watts

-- Dual Head printers 12” inches and 17” inches usually need a converter of  1000 Watts

-- Powder Shaker 12” inches (A3 size ) usually need a converter of  2000 Watts

-- Powder Shaker 17” inches (A2 size ) usually need a converter of  3000 Watts

-- Bigger and 2 or 4 Heads 24” inches printers and shakers is better to prepare a place to have a connection just for them since required too much power and watts. We do not recommend using a converter with bigger printers or machines.

MAINTENANCE

Is your responsibility to learn and do the proper maintenance on your printer by understanding that inks are water-based textile inks and will clog the Printheads if the machine is left unused for more than a couple of days. Providing a clean and climate-friendly workspace to print in and keeping your printer clean all the time helps to run smoothly. Maintenance is the key and should be given as part of a routine. These are some things you can do.

2. Do nozzle checks every day before starting to print any job. This way you can tell if the printhead is ready to print or is missing nozzles and needs to be clean.

3. Clean the printhead and wiper every day after you finish printing for the day. This is done to prevent the printhead to get clogged. A cleaning solution is recommended for use when necessary.

4. Wet capping station every day after you finish printing for the day. This helps the printhead underneath to stay wet and to prevent the printhead to get clogged. A cleaning solution or capping station solution is recommended for use.

5. If the printer is not used frequently, please use a syringe and rotate the ink on the lines and dampers. This helps prevent clogging of the lines and draws air out of the lines.

6. You may be required to do troubleshooting and repairs with technicians' help and direction.