Refund and Return Policy 

30 DAYS POLICY

1. Inks, Printing Supplies (Consumables), and Regular Supplies
Items must be return in new condition, unused and unopened for a refund or store credit within 30 days from the date of purchase (shipping is non-refundable). The customer is responsible for return shipping costs and all items need to be in the original package. Absolutely no returns are accepted from damages caused by carriers, in that case, the customer needs to open a claim direct with the carrier immediately. Inks, printing supplies (consumables), or regular supplies that come with bundles are excluded.

A re-stocking fee of 20% of the total amount order applies. Shipping costs are not refundable.

2. Parts and Accessories
Items must be return in new condition, unused and unopened for a refund or store credit within 30 days from the date of purchase (shipping is non-refundable). The customer is responsible for return shipping costs and all items need to be in the original package. Absolutely no returns are accepted from damages caused by carriers, in that case, the customer needs to open a claim direct with the carrier immediately. Print heads, Dampers or Cartridges, Ciss System, or Ink Tank are excluded.

A re-stocking fee of 20% of the total amount order applies. Shipping costs are not refundable.


FINAL SALES

3. Printers and Equipment
No refunds or returns on any Regular Printers, DTF Printers, DTG Printers, DIY Printers (custom / modified printers / built-to-order), Dryers or Ovens, Laser Printers, Vinyl Cutters, Garment Printers, Print heads, Dampers, Ciss System, or Ink tank. All Sales are final.

4. Software and Downloads
No refunds or returns on software (that included activation codes or USB key dongle), downloadable products, gift cards, guides, or video tutorials. All Sales are final.


CANCELLATIONS

5. Processing Fee
A 5% + 1.00 fee will apply to the total amount for any canceled order.