Refund and Return Policy
1. Printers and Equipment
All Sales are final.
No returns or refunds on any Regular Printers, DTF Printers, DTG Printers, DIY Printers (custom / modified printers / built-to-order), Laser Printers, Vinyl Cutters, Garment Printers, Print heads, Dampers, Ciss System, or Ink tank.
2. Inks and Printing Supplies (consumables)
New condition, unused and unopened items can be returned for a refund or store credit within 30 days from the date of purchase. The customer is responsible for return shipping costs (not refundable) and all items need to be in the original package. Absolutely no returns are accepted from damages caused by carriers, in that case, the customer needs to open a claim direct with the carrier immediately.
Fee: 20% re-stocking fee of the total order may apply.
3. Software and Downloads
All Sales are final.
No returns or refunds on software, downloadable products, gift cards, guides, or video tutorials.
4. Regular Supplies
New condition, unused and unopened items can be returned for a refund or store credit within 30 days from the date of purchase. The customer is responsible for return shipping costs (not refundable) and all items need to be in the original package. Absolutely no returns are accepted from damages caused by carriers, in that case, the customer needs to open a claim with the carrier immediately.
Fee: 20% re-stocking fee of the total order may apply.
5. Parts
New condition, unused and unopened items can be returned for a refund or store credit within 30 days from the date of purchase. The customer is responsible for return shipping costs (not refundable) and all items need to be in the original package. Absolutely no returns are accepted from damages caused by carriers, in that case, the customer needs to open a claim with the carrier immediately. Print heads, Dampers or Cartridges, Ciss System or Ink Tank are excluded.
Fee: 20% re-stocking fee of the total order may apply.
6. Cancellations
Processing Fee: 3% + 0.30 of the total amount for any canceled orders.
