Refund Policy
Refund and Return Policy
30 Days
1. Inks, Printing Supplies (Consumables), and Regular Supplies
Items must be returned in New Condition, Unused, and Unopened for a refund or store credit within 30 days from the date of purchase (shipping is non-refundable). The customer is responsible for return shipping costs and all items need to be in the original package.
Damage or Lost Packages
- The customer needs to contact the carrier immediately, open a claim if necessary with them, and contact Kingdom DTF in the first 24 hours. Some packages and high-value products have extra insurance and will be activated with our 3rd party company when needed. We will not take any decision (or give a refund if applicable) until the carrier and the 3rd party company finish their investigations and reports. The process for investigations can take 30 days or more.
Excluded Bundle Items
- Inks, printing supplies (consumables), and regular supplies that come in bundles with a printer or machine are excluded and can not be refunded, returned, or covered. Also, if purchased with a loan, payment installments, or gift cards are excluded and can not be refunded, returned, or covered.
| IMPORTANT: - 1a. 20% restocking fee applies for returned item/s. Shipping costs are not refundable. - 1b. RMA # is required to send back any item/s. Please request one by email, without an RMA return will be denied. - 1c. Once we receive your return it can take 7-14 days to be processed. |
2. Parts and Accessories
Items must be returned in New Condition, Unused, and Unopened for a refund or store credit within 30 days from the date of purchase (shipping is non-refundable). The customer is responsible for return shipping costs and all items need to be in the original package.
Damage or Lost Packages
- The customer needs to contact the carrier immediately, open a claim if necessary with them, and contact Kingdom DTF in the first 24 hours. Some packages and high-value products have extra insurance and will be activated with our 3rd party company when needed. We will not take any decision (or give a refund if applicable) until the carrier and the 3rd party company finish their investigations and reports. The process for investigations can take 30 days or more.
Excluded Items
- Printheads, Dampers, Cartridges, Ciss System, and Ink Tank are excluded and can not be refunded, returned, or covered. Also, if purchased with a loan, payment installments, or gift cards are excluded and can not be refunded, returned, or covered.
| IMPORTANT: - 2a. 20% restocking fee applies for returned item/s. Shipping costs are not refundable. - 2b. RMA # is required to send back any item/s. Please request one by email, without an RMA return will be denied. - 2c. Once we receive your return it can take 7-14 days to be processed. |
Final Sales, Non-Refundable and Non-Returnable Items
3. Printers and Equipment
No refunds, No returns, or Exchanges on any Regular Printers, DTF Printers, DTG Printers, UV Printers, DIY Printers that are converted / custom / modified / built-to-order (no matter the conditions of the printers or machines, this includes New, Pre-owned, Refurbished, Non-working or For Parts). Also include Dryers or Ovens, Heat Presses, Laser Printers, Vinyl Cutters, Garment Printers, Printheads, Dampers, Ciss systems, and Ink Tanks. All Sales are final.
For Limited Warranty on Industrial Printers, Partners brand and Customer Responsibilities click H E R E
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IMPORTANT: Printers that are DIY / converted / custom / modified / built-to-order do not have a warranty, are non-refundable and non-returnable. All Sales are final. |
4. Printheads and Other Parts
No refunds, No returns, or Exchanges on any Printheads (that included New Condition, Unused, Unopened, or that have touched the ink). Also, Dampers, Cartridges, Ciss System, Ink Tank, and Capping Station (Ink Station) are excluded and can not be refunded, returned, or covered. All Sales are final.
5. Software and Downloads
No refunds, No returns, or Exchanges on software (that included activation codes or USB key dongle), downloadable products, gift cards, guides, or video tutorials. All Sales are final.
6. Gift Cards
No refunds, No returns, or Exchanges on gift cards or Items (products) were purchased with gift cards. All Sales are final.
Cancellations and Refund Orders
7. Processing Fee
- Regular Cancellations: 5% + $1.00 fee applies to the total amount for any regular canceled orders or refunded orders for the processing fee (the processing fee is non-refundable). Switching any items for one that costs less and that has already been processed, will generate a refund fee for the difference between does items.
- Loan and Installment Cancellations: 10% fee applies to the total amount for any Affirm Loan or Shop Pay Installment canceled orders for the processing fee (the processing fee is non-refundable).
Kingdom DTF reserves the right to cancel any order due to non-payment, fraud, false information, or attempted theft.
Have Questions?
For questions or any concerns about policies, please contact us at info@kingdomdtf.com