Refund policy

Refund and Return Policy

30 Days

1. Inks, Printing Supplies (Consumables), and Regular Supplies

Items must be returned in New Condition, Un-used, and Un-opened for a refund or store credit within 30 days from the date of purchase (shipping is non-refundable). The customer is responsible for return shipping costs and all items need to be in the original package.

Damage or Lost Packages
- No returns are accepted from damages caused by carriers, in that case, the customer needs to open a claim direct with the carrier immediately.
- Lost or undelivered packages the customer needs to open a claim direct with the carrier immediately and let know Kingdom DTF during the first 2 days from the date of purchase.

Excluded Bundle Items
- Inks, printing supplies (consumables), and regular supplies that come in bundles with a printer or machine are excluded and not covered. Also, were purchased with a loan, payment installments, or gift cards are excluded and not covered.

IMPORTANT
- 1a. 20% restocking fee applies for return item/s. Shipping costs are not refundable.
- 1b. RMA # is required to send back any item/s. Please request one by email, without an RMA return will be denied.
- 1c. Once we receive your return it can take 7 days to be processed.

2. Parts and Accessories

Excluded Items
- Printheads, Dampers, Cartridges, Ciss System, Ink Tank are excluded and not covered. Also, were purchased with a loan, payment installments, or gift cards are excluded and not covered.

IMPORTANT
- 2a. 20% restocking fee applies for return item/s. Shipping costs are not refundable.
- 2b. RMA # is required to send back any item/s. Please request one by email, without an RMA return will be denied.
- 2c. Once we receive your return it can take 7 days to be processed.

Final Sales and Non-Returnable Items

3. Printers and Equipment

No refunds, No returns, or Exchanges on any Regular Printers, DTF Printers, DTG Printers, UV Printers, DIY Printers that are converted / custom / modified / built-to-order (no matter the conditions of the printers or machines, this includes New, Pre-owned, Refurbished, Non-working or For Parts). Also include Dryers or Ovens, Heat Presses, Laser Printers, Vinyl Cutters, Garment Printers, Printheads, Dampers, Ciss System, and Ink Tanks. All Sales are final.

Printers that are converted / custom / modified / built-to-order do not have a warranty. All Sales are final.

For Limited Warranty on Industrial Printers and partners brand please view the additional terms below.

Limited Warranty Terms for Industrial Printers

Customer Responsibilities and Maintenance

4. Software and Downloads

No refunds, No returns, or Exchanges on software (that included activation codes or USB key dongle), downloadable products, gift cards, guides, or video tutorials. All Sales are final.

5. Gift Cards

No refunds, No returns, or Exchanges on gift cards or Items (products) were purchased with gift cards. All Sales are final.

Cancellations and Refund Orders

6. Processing Fee

- Regular Cancellations: 5% + $1.00 fee applies to the total amount for any regular canceled orders or refunded orders for the processing fee (the processing fee is non-refundable). Switching any items for one that costs less and that has already been processed, will generate a refund fee for the difference between does items.

- Loan and Installment Cancellations: 10% fee applies to the total amount for any Affirm Loan or Shop Pay Installment canceled orders for the processing fee (the processing fee is non-refundable).

Kingdom DTF reserves the right to cancel any order due to non-payment, fraud, false information, or attempted theft.