Refund and Return Policy

Section 1: 30 Days

● 1.1. Inks, Printing Supplies (Consumables), Regular Supplies, and Accessories.

Items must be returned in New Condition, Unused, and Unopened for a refund or store credit within 30 days from the date of purchase (shipping is non-refundable). The customer is responsible for return shipping costs and all items need to be in the original package.

● 1.2. Damage or Lost Packages

Contact Kingdom DTF in the first 24 hours (1 day). Kingdom DTF is not liable for any damage that occurs in transit, but we can evaluate the issue. If the customer purchased Insurance Protection at checkout, we will open and submit a claim once is requested. Insurance Protection do not guaranty that a claim will be paid, and the process for investigations can take 30 days or more.

   1.2.1. Damage Packages: Customers must retain all damaged packaging and take pictures. If the customer doesn’t save the packaging or is unwilling to help with the claim process, no claim can be summited or refunded.

   1.2.2. Lost Packages: Packages that are lost or shown as delivered by the carrier an still lost, customer must submit a police report and give Kingdom DTF a copy. Is recommended to have a police report to have an strong claim.

   1.2.3. Approved Claims: Any claims paid in full or partial will have deductible fees. We will refund according to the claim minus any deductible fees.

   1.2.4. Rejected Claims: Non-paid claims can not be refunded.

If the customer decline (unselect) the Insurance Protection at checkout, no coverage will be given for damaged or lost packages.

● 1.3 High-Value Products

(Printers and shakers) will have Insurance Protection and will be activated with our 3rd party company if needed. We will not take any decision or give any refund (if applicable) until the carrier and the 3rd party company finish their investigations and reports. The process for investigations can take 30 days or more.

● 1.4 Excluded Bundle Items

Inks, printing supplies (consumables), and regular supplies that come in bundles with a printer or machine are excluded and not covered. Also, were purchased with a loan, payment installments, or gift cards are excluded and not covered.

Printheads, Dampers, Cartridges, Ciss System, Ink Tank are excluded and not covered. Also, were purchased with a loan, payment installments, or gift cards are excluded and not covered.

IMPORTANT NOTES - 1.1.N.  10% restocking fee applies for return item/s. Shipping costs are not refundable. - 1.2.N.  RMA # is required to send back any item/s. Please request one by email, without an RMA return will be denied. - 1.3.N.  Once we receive your return it can take 7-14 days to be processed.

 

Section 2: Final Sales, Non-Refundable and Non-Returnable Items

● 2.1. Printers and Equipment

No refunds, No returns, or Exchanges on any Regular Printers, DTF Printers, DTG Printers, UV Printers, DIY Printers that are converted / custom / modified / built-to-order (no matter the conditions of the printers or machines, this includes New, Pre-owned, Refurbished, Non-working or For Parts). Also excluded Dryers or Ovens, Heat Presses, Laser & Cut machines, Vinyl Cutters, Garment Printers, Printheads, Dampers, Ciss System, and Ink Tanks. All Sales are final.

For Limited Warranty on Industrial Printers, Partners brand and Customer Responsibilities please view Section 4 below.

IMPORTANT NOTE: - 2.1.N. Printers that are converted / custom / modified / built-to-order do not have a warranty. All Sales are final.

 

● 2.2. Printheads and Other Parts

No refunds, No returns, or Exchanges on any Printheads (that included New Condition, Unused, Unopened, or that have touched the ink). Also, Dampers, Cartridges, Ciss System, Ink Tank, and Capping Station (Ink Station) are excluded and can not be refunded, returned, or covered. All Sales are final.

● 2.3. Software and Downloads

No refunds, No returns, or Exchanges on software (that included activation codes or USB key dongle), downloadable products, gift cards, guides, or video tutorials. All Sales are final.

● 2.4. Purchases with Gift Cards 

No refunds, No returns, or Exchanges on gift cards or Items (products) were purchased with gift cards. All Sales are final.

● 2.5. DTF Transfers, UV DTF Transfers or Any Custom Items (Printed or Non-printed)

No refunds, No returns, or Exchanges on any DTF Transfers, UV DTF Transfers or Custom Items (Printed or Non-printed). Also excluded Laser Cut & Engraving, Stickers, Decals, any Craft, etc. All Sales are final.

● 2.6. Insurance Protection

All Sales are final for Insurance Protection once you complete them at check out. No refunds.

Section 3: Refund, Cancellation and Restocking Processing Fees

● 3.1. Regular Orders

A 3% + $1.00 is non-refundable for any refunded or cancelled orders. This is a Processing Fees non-refundable. Switching any items for one that costs less and that has already been processed, will generate a processing fee for the difference between does items. Insurance cost are not refundable.

● 3.2. Loans and Installments

A 10% is non-refundable for any refunded or cancelled loan or installment. This is a Processing Fees non-refundable. Insurance cost are not refundable.

● 3.3. Restocking

A 10% restocking fee applies for returned items. Shipping costs and Insurance cost are not refundable.

Kingdom DTF reserves the right to cancel any order due to non-payment, fraud, false information, or attempted theft.

Section 4: Limited Warranty and Other Sections

Have Questions?

For questions or any concerns about policies, please contact us at info@kingdomdtf.com